Data Privacy : Stats and Trends 2024

two gray bullet security cameras

Omnibus Privacy Law are comprehensive national privacy law that defines and recognizes parties as Data Controllers and Data Processors. 

The US currently does not have a federal omnibus privacy law, but the States are beginning to pass privacy laws to address the processing of personal data.  The Federal Trade Commission (FTC) has taken a more aggressive approach toward protecting consumer data, with a focus on health, biometrics, and children’s information.

Various other US regulators, such as the Consumer Financial Protection Bureau (CFPB) and Securities and Exchange Commission (SEC), have modified and strengthened privacy and security compliance obligations for entities under their jurisdictions.

There have been comprehensive privacy laws at the individual state level, such as the EU-US Data Privacy Shield, which is important for United States-based companies. The pace of change in the regulation of data privacy continues to increase, with 2023 being a year of substantial change in virtually every area of privacy regulation and now into 2024, pushing organizations to increasingly focus efforts around respecting privacy.

In the EU and many other countries, an omnibus approach to privacy regulation has been in place for a while with one overarching law that regulates privacy consistently across all industries. 

Such Omnibus laws cover a broad spectrum of organizations or natural persons, rather than simply a certain market sector or population. The adoption of omnibus privacy laws across now more than 160 countries underscores the growing importance of privacy compliance for businesses in general.

It’s widely acknowledged among business leaders that privacy isn’t merely a regulatory box to check but a fundamental aspect of maintaining customer trust.

According to the latest Cisco 2024 Data Privacy Benchmark Study, which surveyed over 2,600 security and privacy professionals across 12 geographies, 94% of organizations recognize that customers won’t engage with them if their data isn’t adequately safeguarded.

Customers are also actively seeking tangible proof of data protection measures, some 98% consider external privacy certifications. Though consumers may not be explicitly familiar with privacy certifications, companies that present things like ISO 27701 and APEC Cross-Border Privacy Rule adherences are essentially influencing purchasing decisions indirectly by presenting their credentials around respecting data privacy.

Pretectum CMDM aligns with these concerns by offering robust self-service consent and data verification services, coupled with state-of-the-art encryption, sophisticated Role-Based Access Control (RBAC), and a resilient cloud architecture.

Pretectum CMDM addresses many of the privacy compliance challenges head-on by facilitating transparent applications, ensuring a combination of explainable deterministic and human oversight in processes.

These features empower organizations to not only comply with privacy laws but also gain a competitive edge by fostering trust and confidence among their customer base.

Despite the additional costs and operational requirements imposed by privacy laws, organizations overwhelmingly perceive them as beneficial. 80% of respondents in the study reported a positive impact from privacy laws, highlighting the alignment between regulatory compliance and business interests.

With Pretectum CMDM’s streamlined processes and automated controls, organizations can effectively manage the complexities of data cataloging, classifying, and managing customer data thereby minimizing the operational burden associated with meeting compliance obligations.

From an economic standpoint, privacy investments yield attractive returns for organizations worldwide. 95% of respondents believe the benefits of privacy outweigh the costs.

The study also highlights persistent challenges in leveraging emerging technologies like artificial intelligence (AI) while maintaining transparency and customer trust. Despite growing concerns among consumers about AI’s impact on data privacy, organizations have made limited progress in addressing these apprehensions. By integrating AI ethics management programs into their operations, organizations can work towards building trust and reassuring customers about the ethical use of their data. The Cisco study underscores the transformative potential of generative AI applications, alongside the associated risks of data exposure and confidentiality breaches.

Pretectum CMDM ‘s robust security measures for data assurance include granular access controls and data encryption, these mitigate some risks, safeguarding sensitive information from unauthorized access or disclosure. By implementing stringent controls and educating employees on the risks associated with breaches, organizations can harness its benefits while upholding privacy standards.

What’s changed since last year?

The key differences between the 2023 results outlined in a previous article and the new 2024 data privacy benchmark studies suggest some changes in sentiments. More regulations, privacy by design, more enforcement and fines, and answering customers’ concerns.

In 2022, there was an emphasis on increased regulatory scrutiny and the introduction of stricter data protection regulations globally. The trend of more countries implementing new privacy laws was anticipated to continue. In 2024, the privacy landscape is expected to see significant developments characterized by heightened regulatory activity and even more countries enacting data privacy laws.

Industry analyst, Gartner, predicts that by the end of 2024, 75% of the world’s population will have their personal data covered under modern privacy regulations.

In 2022, there was an anticipation of more emphasis on data ethics, with consumers becoming more aware of the importance of ethical data use. Organizations were expected to focus on implementing ethical data practices to gain the trust of their customers. In 2024, the growing importance of Privacy by Design is likely to be highlighted, advocating for the integration of privacy into system design and development. This signifies a shift in how organizations approach privacy.

In 2022, the focus was on GDPR fines, with Meta receiving the biggest GDPR fine ever imposed, surpassing €1.2 billion. This reflected increased scrutiny of tech giants and emphasized the need for robust data protection measures. In 2023, the emphasis was on increased regulatory activity and enforcement, with GDPR fines collectively reaching over €4.4 billion. Data Protection Authorities (DPAs) were hiring more staff and allocating additional resources to handle the growing number of data protection cases.

In the 2023 survey, consumers were increasingly aware of their data privacy rights and the risks of sharing their data online. They expected companies to take responsibility for protecting their data and were willing to share their data if they trusted the company and understood how their data would be used. In the 2024 survey, the Study revealed that 94% of organizations believed that their customers wouldn’t buy from them if their data was not properly protected, highlighting the critical role of privacy in enabling customer trust.

By leveraging Pretectum CMDM ‘s advanced capabilities in self-service consent, data verification, and secure encryption of data at rest and across the wire, together with comprehensive RBAC, and cloud architecture, organizations can not only achieve regulatory compliance but also differentiate themselves in the market as trustworthy stewards of customer data.

Through continued investment in privacy initiatives supported by Pretectum CMDM , organizations can realize substantial economic and operational benefits while navigating the evolving landscape of data privacy and security in their management of customer master data

The Significance of Consumer Data Verification, Consent Management, and Privacy Regulations: Safeguarding Consumer Privacy in the Digital Era

Consumer data has become a valuable asset for digitally-minded businesses across the globe. Companies are able to collect and analyze vast amounts of data in the pursuit of a better understanding of consumers and their behavior.

Through consumer insights, businesses are able to better tailor their products and services, and personalize marketing efforts. However, with the increasing concerns surrounding privacy and data protection, consumer data verification and obtaining explicit consent have emerged as crucial elements in maintaining consumer trust and complying with privacy regulations.

At Pretectum, we feel that managing your customer data with verification and consent aer equally important and here we try to explore the concept of consumer data verification, highlight the importance of consumer consent, and examine the significance of consent management in relation to consumer privacy and global privacy acts.

Consumer Data Verification: Ensuring Accuracy and Authenticity

Consumer data verification refers to the process of confirming the accuracy, reliability, and authenticity of consumer information collected by businesses.

With the abundance of data often already in place or available for collection, ensuring its quality and veracity is critical. Data verification involves various techniques such as cross-referencing information with trusted sources, validating identities, and detecting fraudulent or misleading data. By verifying consumer data, businesses can enhance the quality of their databases, improve decision-making processes, and mitigate potential risks associated with incorrect or unreliable information.

Global Privacy Acts and Consent

Privacy acts around the world, have significantly influenced data protection practices and highlighted the importance of consumer consent.

These acts set a precedent for privacy regulations worldwide, emphasizing the need for businesses to obtain explicit consent and respect consumer rights.

Implementing consent management not only ensures compliance with these regulations but also reflects an organization’s commitment to respecting privacy and building consumer trust.

The Importance of Consumer Consent

While data verification ensures the accuracy of consumer information, obtaining consumer consent is equally vital. Consumer consent refers to the explicit permission granted by individuals for businesses to collect, store, process, and use their personal data for specific purposes.

Consent is the cornerstone of data protection and privacy regulations, as it empowers individuals with control over their personal information. It ensures that businesses operate transparently and responsibly, respecting consumer privacy rights.

Consumer Consent and Privacy Regulations

In recent years, privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) have been enacted to safeguard consumer privacy and provide individuals with greater control over their data.

These regulations emphasize the importance of obtaining informed consent from consumers before collecting and processing their personal information. Consent must be freely given, specific, and unambiguous, enabling individuals to make informed decisions about their data.

An example of Data Verification within the Pretectum CMDM

The Role of Consent Management

While many data-gathering solutions and systems overlook consent management, its inclusion is an important aspect for businesses to ensure compliance and strengthen consumer trust.

Consent management encompasses the processes and mechanisms through which businesses obtain, document, and manage consumer consent. It involves obtaining consent in a clear and concise manner, providing individuals with meaningful choices, and enabling them to withdraw or modify their consent easily.

By implementing robust consent management practices, like those offered by the Pretectum CMDM, businesses can demonstrate accountability, foster transparency, and build long-term relationships with consumers.

Verification requests can be batched or on demand for specific records

The Impact on Consumer Master Data

Consumer master data refers to the comprehensive and accurate information about individuals that businesses possess. When consent management is incorporated into consumer data gathering, it transforms the value and significance of consumer master data.

With verified and consented data, businesses can confidently engage with consumers, deliver personalized experiences, and create targeted marketing campaigns that resonate with individuals’ preferences and interests.

Moreover, businesses can proactively manage data breaches, comply with privacy regulations, and establish a reputation for responsible data handling.

Consumer data verification and obtaining consent are integral components of ethical data practices in the modern business landscape.

By verifying data for accuracy and authenticity, businesses can enhance the reliability of their databases.

Simultaneously, obtaining consumer consent is crucial for ensuring transparency, respecting privacy rights, and complying with privacy regulations. Consent Management like that offered by the Pretectum CMDM serves as a vital tool for businesses, enabling them to establish trust, foster transparency, and leverage accurate and consented consumer master data.

As privacy regulations continue to evolve globally, organizations must prioritize consumer consent and embrace robust consent management practices to safeguard consumer privacy and maintain a competitive edge.

Customer data customization for personalization

I think we all appreciate that little touch of personalization or customization of an interaction with a company or brand as long as we think it was thoughtful, non-intrusive and not tacky.

The question, though is how do you do that exactly in a tasteful and respectful way?

In days past one of the things that certain kinds of retailers were very good at, was the concept of the “personal shopper” or the knowledgeable customer service consultant who knew something personal about you and your tastes.

Consider it somewhat akin to having a tailored shirt or suit, or a custom pair of shoes.

A fundamental question, is why do we like that personalized and custom experience? It’s not for everyone, and definitely not appropriate for every random retail engagement but the evidence suggests that customers are ready to pay more for customization.

Customers also recognize that customization services require dedicated resources in the realm of personalized product development with niche dedicated resources.

As a small or medium-sized business your vision for retention of customers and to draw them into coming back for more, you want to think about how you can strategically plan a customization engagement to maximize the customer experience. The benefits will often far outweigh the expenditure you make in support of personalization.

Nordstrom, Inc. is an American luxury department store chain. Founded in 1901 by John W. Nordstrom and Carl F. Wallin, it originated as a shoe store and evolved into a full-line retailer with departments for clothing, footwear, handbags, jewellery, accessories, cosmetics, and fragrances. Wikipedia

One of the distinguishing traits of Nordstrom Inc is that for their high-end customers they offer a Personal Stylist service. Despite the prevalence of “fast fashion” on the main street personal stylists are important as brand ambassadors and ensure that you maximize customer lifetime value (CLV).

“Customers are assets to be cared for and nurtured.” 

Jeanne Bliss – Founder and President of CustomerBliss

Armelle Ferguson is someone who should know. Armelle frames herself as “an Ethical Personal Stylist & Sustainability Coach for women with ethical values, who want to live a better, fulfilled life, and reach their goals while looking good in clothes that reflect them and their values. ” Armelle does this by working with clients on an 8-week program developing around what she calls a “6C Framework”. For certain kinds of consumers this is a perfect way to meet a number of objectives, namely, look good and feel good, and actually do good.

Not every consumer can afford a personal stylist though, and not every consumer has the patience, and indeed, there are probably not enough stylists to go around for all the consumers that are out there. At scale, your business probably also cannot afford to offer it as a service.

What Armelle is doing though, is through meetings and discussions and show and tell, and above all ‘listen’, is that she is able to formulate a vision of that customer that she can then leverage to personalize and customize the fashion acquisition statement around.

That gathering of data is likely the same for pretty much every customer but for scale, the trick is to maintain a centralized customer data repository that is continuously maintained and accessible to all the important parts of your business.

Older generations may be more familiar with personalization offers by merchants but that doesn’t mean it doesn’t hold appeal for Millenials too. In fact, if anything, if you work on personalizing the experience for this generation of customers you’re targeting longer-term retention and lifetime value growth.

This next generation will enjoy the personalization of goods and services but they’re savvy enough to see through the faux customization of you simply attaching a name to an email! You need to entice the millennial consumer, doing that requires data to inform your decisions.

Customer master data management is all about gathering the right data and the right levels of data to support business choices about how you are going to tackle the customization and personalization challenges.

Customer experience personalization has traditionally been a time-consuming process, the cycle involves understanding customers’ requirements, collecting samples, and sending them back and forth to the manufacturing team – chances are you are not going to do that, but what you can do is ask the customer what they like, what they prefer and all the vital statics that can drive an optimized eCommerce or in-store experience.

You could do this in a number of ways. But we think that the Pretectum approach to customer master data curation is one of the most flexible and affordable. Supporting many ways to gather, house, and maintain the data opportunities that personalization requires. Reach out today to learn more.